Cancellations and changes
You may request a cancellation or design change within 24 hours of placing your order by emailing support@stelr.studio with your order number. If approved, a cancellation will be refunded to the original payment method.
Requests are not guaranteed until we confirm them. Once production has started, we cannot cancel or change the order. Please review the spelling, date, location, color, size, and shipping address carefully before paying.
Personalized products
We do not accept returns or exchanges for buyer's remorse, design choices approved at checkout, or ordering the wrong size. Each poster is created specifically for its customer and cannot be restocked.
Damaged, defective, or incorrect orders
If your poster arrives damaged, has a manufacturing defect, or is different from the design you ordered, contact us within 30 days after delivery. Include your order number, a description of the problem, and clear photographs of the poster and packaging.
When a claim is approved, we will provide an appropriate replacement or refund at no additional cost. Please do not mail an item back unless we provide return instructions.
Refund timing
Approved refunds are sent to the original payment method. Your bank or card provider may need additional time to post the credit after it is issued.
Start a request
See our contact page or email support@stelr.studio. Nothing in this policy limits rights that cannot be waived under applicable law.